# Change request not working

**URL:** <https://forums.buildingsmart.org/t/change-request-not-working/6440>\
**Category:** bSDD\
**Tags:** bsdd\
**Created:** [March 3, 2026, 1:52pm UTC](https://forums.buildingsmart.org/t/change-request-not-working/6440 "2026-03-03T13:52:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cmellueh](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.buildingsmart.org/cmellueh/32/2502_2.png) [@cmellueh](https://forums.buildingsmart.org/u/cmellueh)\
**Post date:** [March 3, 2026, 1:52pm UTC](https://forums.buildingsmart.org/t/change-request-not-working/6440/1 "2026-03-03T13:52:15Z")

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Hi,

today i tried to send myself a change request over the “change Request” button of the BsDD site. ([bSDD Change Request - buildingSMART Technical](https://technical.buildingsmart.org/iso-12006-3-change-request/?email=christoph.mellueh%40hamburgwasser.de&uri=https%3A%2F%2Fidentifier.buildingsmart.org%2Furi%2Fhw%2Fsom%2F0.2.2))  
and it says “Your change request has been submitted and send to the data owner. Thank you!”  
But i don’t seem to get any mail.

Is there something that needs to be setup beforehand or a special setting that i missed?  
Does someone has experience with this problem or a fix?

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**Author:** ![artur\_tomczak](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.buildingsmart.org/artur_tomczak/32/2632_2.png) [@artur\_tomczak](https://forums.buildingsmart.org/u/artur_tomczak)\
**Post date:** [March 5, 2026, 3:53pm UTC](https://forums.buildingsmart.org/t/change-request-not-working/6440/2 "2026-03-05T15:53:00Z")

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Hi @cmellueh, I received two of those emails on our end, one with “Test Hier gib t es ein Problem” and “testTestetstso”, so it works.

Check if it didn’t end up in your spam folder or if the email you provided is correct (c\*\*\*\*h@hamburgwasser.de).

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**Author:** ![cmellueh](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.buildingsmart.org/cmellueh/32/2502_2.png) [@cmellueh](https://forums.buildingsmart.org/u/cmellueh)\
**Post date:** [March 9, 2026, 9:07am UTC](https://forums.buildingsmart.org/t/change-request-not-working/6440/3 "2026-03-09T09:07:58Z")

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Hi @artur_tomczak  
I already checked 😉 but there’s nothing. If my companies servers block it, normally i get a notification and it’s not in my spam folder.